Video Staff MAS gaduh dengan India..."SHADAP!! ONE BY ONE!!"

123456

Video 1
https://www.facebook.com/letchum ... 63566125118/?type=2

Video 2
https://www.facebook.com/letchum ... 63570285222/?type=2

PETALING JAYA: Malaysia Airlines is investigating two of its frontline staff after a video showing them shouting at a group of passengers went viral on social media.

The minute-long clip showed two staff of MAS' Customer Service Agent telling the group, who was on transit from Singapore, to "shut up" and to "line up" in an abrasive manner.

One of the staff told the group at KL International Airport to wait while pointing his finger at them.

MAS told The Star Online in a statement that it "views this matter seriously and an internal investigation has been carried out."

"Whilst the airline has high regards to the code of conduct of its employees, the airline does not condone abusive behaviour by passengers," it said.

The video showed one of the staff, who was on the phone, shouting "shut up! one by one" after the group asked what was going on. A man in the group was heard saying that they had waited in Singapore for four hours.

The staff then banged the phone down to walk away when his colleague came to assist and telling the group to "wait until the manager comes." Someone in the group was heard saying he should have told them that in the beginning.

In attempt to quieten the group, the staff repeatedly told the group to "wait" while pointing his index finger at them.

"Don't show your finger at me, put your hand down," said a man in the group. "You don't know how to speak to your customer," another said.

MAS said the video was captured on May 1 when the staff were attending to 30 connecting passengers from Singapore to Hyderabad and Bangalore at KLIA's transit counter.

"The passengers were originally booked on MH616 (from Singapore to Kuala Lumpur) when immediate technical rectification work needed to be carried out on the aircraft," said MAS in a statement on Thursday.

"They were then transferred to a later flight on MH610 (Singapore to Kuala Lumpur), in which the 30 passengers missed their various connecting flights at KLIA."

MAS said they had prepared hotel accommodation and required transportation in advance for the affected passengers and rebooked them on the next available flights.

"However, the passengers demanded to be transferred onto their scheduled connecting flight to Hyderabad and Bangalore, all of which by then had already departed KLIA," said the airline.

"These passengers also demanded to be rebooked on another carrier based in KLIA2."

MAS said that some passengers were denied entry into Malaysia because they did not have the required visa, hence limiting their ability to facilitate their demand to be rebooked on another carrier.

"This resulted in the ensuing strong verbal exchanges," said the airline.

Upon being alerted of the commotion, MAS said that the airline’s Duty Manager stepped in to calm the passengers and explained the situation to them. The Duty Manager then proceeded to make arrangements that were within MAS' capacity.

"The affected passengers finally acceded to the arrangement made by the Duty Manager, after which, they boarded their flight to their intended destinations the next day," said MAS.

MAS did not clarify the employment status of the two employees in the video.

famri7

kesopanan dan ketatasusilaan terserlah indah..ummah mesti salahkan yindia kerna kebiadaban mureka bertanya soklan.Abang meleis suara seksi itu pasti tidak salah.

kimora

Tension mikirkan syarikat rugi n nk kena buang tu

kimora

Tak gi mas training centre kat kelana jaya tu ke..

spiderman80

La...benda macam ini susah nak cakap siapa yang betul siapa yang salah sebab kita cuma nampak video dari sudut perakam video itu sahaja...kalau kita ada peluang tengok rakaman kejadian lebih awal, maka kita baru boleh tahu siapa yang bersalah sebenarnya.
Tapi video kedua itu nampak sangat customer itu tak habis-habis membuat provokasi walaupun pegawai bertugas sudah meminta berkali-kali supaya menunggu pengurus beliau datang.

estrelle

wet2 kelapa sawet

MissNigga

there is a limit .. kalo dah tak dengar .. layak ler kena herdik dan tengking

noraidil_06

Have u encouter with indian fm india? Plain rude n uncivilised.cut que is their expertise.

#teammas.

revolusi_30

Masalah Indian dari India ne lelagi jenis yg kaya raya, dye buat semua org kene ikut ckp dye.. Lelagi kalau kasta tinggi.. Lepas tu ckp punya la pusing2.  

famri7

Suara dan slanga si tokoh terulung meleis itu sngt hauk..so pprt kekampungan sakai vukit felda pprt kuala koh.

xalue

Nak cakap staff mas salah pun tak boleh juga sebab geng kel konon dr overseas ni mmg perangai hazab! Nak nak kasta tinggi.. Pape pun video dr mula tak tunjuk mmg xleh nak blame sapa2

ultra78

Hebat jugak customer service tu boleh faham apa anney tu cakap

primemova

Ummah forum bagai tidak sabar nk menghentam melayu ... Kejap lg keluar lah melayu sunni semua....  Spiderman80 gak yg bijak

milo_888

Kesian CEO baru.. awal2 dah kena ujian...

lavalaksa

apa punyer sutun la.....dgn india dua tiga ekor pun tarak boleh handle..

milo_888

Tak dinafikan kdg2 customer service mmg rude.. CS dgn cikgu sama la.. bukan profession pilihan jadi yg kena tempias adalah anak murid atau pelanggan..

Info counter pun kdg2 blh rasa aura staff di situ yang rimas dengan org yg bertanya wpun mmg tugas mereka melayan pertanyaan..

Tak kira bangsa apa pun sama saja kalau kena yg biadab dan kurang sabar..

arasham

MissNigga replied at 7-5-2015 08:22 PM
there is a limit .. kalo dah tak dengar .. layak ler kena herdik dan tengking

Kami pernah kena dkt kaunter Malindo. Kita ni dah tercongok queue, tetiba kaum ni 4/5 org dgn berlagak potong queue. Petugas tu wat dekkk.. Je panggil kami. Depa ni membebel dgn gaya lidah berbelit marah, tapi tabik kat petugas tu senyum je dia...

azharariff

Selayaknya lah kaum bombay tu kena tengking, tu tak reti bahasa, lagi suruh tunggu lagi nak melalak

BotakChinPeng

primemova replied at 7-5-2015 09:01 PM
Ummah forum bagai tidak sabar nk menghentam melayu ... Kejap lg keluar lah melayu sunni semua....  S ...

Nak hentam melayu macam mana ? Diri sendiri hina dina

milo_888

Lagi satu I rasa kalau para penumpang tu. kokesen tak jadi mcm ni.. sebab clash of the clan..

Yindia2 tu ingat mereka above everything sbb mungkin kasta tinggi.. semua mereka pandang rendah kecuali kokesen... malangnya budak CS tu mulayu yg blh jadi sebahagian mulayu yg look down kt yindia.. maka dia tak kuasa nk layan anggek yindia2 ni dan bila diprovoke melenting la dia..

Kes ni sedikit sebanyak boleh diklasifikasikan racial issue jgk..